Deepika Salwankar

MMXXVI

Sales

3 min

07

What makes a great demo.

The demo is the argument. If it isn't, cut the demo, keep the argument.

A demo is not a showroom tour. A showroom tour shows you every cupholder. A test drive puts you on your own commute, potholes included, and lets you feel whether the car handles your life. Dealerships prefer the smooth loop around the block for a reason. Nobody has ever bought a car because of the loop.

So the demo starts before the software opens, with a sentence: here is what I am about to prove. Think of everything that follows as a courtroom. Each screen is an exhibit, and an exhibit only counts if it advances the charge. The failure mode has a sound, and the sound is "and another thing you can do here." That is a lawyer calling more witnesses after the jury has already decided. Every feature past the claim converts the argument back into a tour, and I have watched a strong demo lose a room in the fifteen minutes after it had already won.

The best demo I ever sat through, as a buyer, understood the difference between a magician and a mechanic. A magician needs you to never see the failure. A mechanic pulls out the worn brake pad and shows it to you, and you trust the mechanic with your car. The presenter ran the product on data that looked like ours, messy, one column half-empty. At one point it got something wrong, and instead of clicking past it, he showed us how we would catch the error ourselves. Those thirty seconds outperformed the entire scripted path. Same reason the dentist piece works: name the part that hurts and everything else you say gets believed.

If the argument is strong but the product cannot yet stage it cleanly, take the subtitle literally. Cut the demo, keep the argument. Make it with a diagram and a caveat paragraph. I once bought from one.